RETURN SHIPPING INSTRUCTIONS 

When you are finished with your Two Week Test Ride and are ready to return your trial items, please follow these instructions to clean and package the things you’re sending back. 

If you would like to try a different model, we are here to continue to serve you. 

There are two options: you may choose to clean the saddle and accessories before shipping, or you can purchase our cleaning service at the same time that you purchase the return shipping label, and we’ll take care of this for you for a $35 service fee.

If items are missing, you will be charged, so please use your Evaluation Order to ensure that you’re either buying or returning all items on it. 

If items are dirty and you did not pre-purchase the cleaning service, you will be charged a $45 cleaning fee.

CLEANING  

  • Wipe the saddle, stirrup leathers, and girth (if applicable) with a damp sponge only. Do not use products of any kind.

  • Remove hair from girths, velcro areas, and saddle pads as best you can. Use masking tape, a soft brush, or a vacuum cleaner with a nozzle.

  • Pads should be washed in cool water, front loading washer or hand wash ONLY. Use a small amount of detergent and rinse twice. If the pads are lined with sheepskin DO NOT WASH unless you purchase. Hang all pads to dry out of direct sun. 

PACKING:

  • Pack the saddle in the box in which it arrived. If that box is lost or damaged, acquire a box that is at least 24” x 16” x 14”. If the saddle has large thigh blocks or you had extra items such as a sheepskin saddle pad, you may need a 24” x 16” x 18”. Re-use the bubble wrap to pad the bottom and sides of the box.  

  • Put the saddle cover on the saddle, then pack it into the box upside down, with the panels up. Pack the rest of the items carefully so that nothing presses on the panels! You will be charged if the panels are damaged in shipping. 

  • Add all remaining components including the ruler, spatula, and ALL discs. Again, be careful not to put anything heavy or edgy on the panels. 

SHIPPING: Purchase a return shipping label HERE

If you purchase our label, it includes insurance to our door. If you do not use our return label, you are responsible for shipping charges and insurance, and we require tracking information. We do recommend that you request a return signature, as you are liable for the full value of the saddle until it is received by us.

Thank you for taking the time to explore and evaluate an EQ Saddle Science saddle! We hope you enjoyed the experience.