Customer Service

From the word “hello”, at EQ you’ll find a saddle expert ready to answer all your questions. We are riders who are dedicated to our customers and their horses, here to provide you with unmatched service and support. We believe that EQ saddles will help you and your horse connect in ways you hadn’t thought were possible, and want to make that experience as easy as possible for you to access.

Start with a saddle trial. Our test ride program is unmatched in the equestrian space. You’ll get to ride for two weeks for free, and then our leasing options let you keep the saddle even longer. Test it thoroughly – take a lesson or clinic, and go trail riding. You’ll have all the time you need to make up your mind.

To ensure a great fit, we’ll ask you to send us photos and simple measurements of your horse before shipping the saddle. In a hurry? Express your measurements, and we’ll overnight your saddle. On a budget? Explore our pre-loved inventories for your test ride. What’s your need? We’re here to help.

Use our Fitting Support Program to get step-by-step adjusting instructions over a two-way video link, or contemplate a fitting session with an EQ Certified Fitting Agent.

Based in California’s East Bay area, our high-touch reach extends all over the world, and we hope you'll be the next!